Technical Support
Seek Technical Support if you have questions or concerns related to the software itself.
Besides the answers you can access on your own, our Technical Support Team is available to assist you with how to use
Minerva Health Manager, while our Customer Care Support Team can assist with installation and update issues as well as
certain Minerva-related error messages.
We have three technical support options, listed below.
Help Menu
The Help Menu, located within Minerva Health Manager, is a comprehensive resource that contains information on how to use all aspects of the program.
Knowledgebase
Our Minerva Support Desk Knowledgebase is updated regularly and provides immediate answers to questions you may have.
2. Assisted Support - Free Online
If you have tried Self-Help to get answers on your own, and you still need assistance, our Technical Support Team is available to respond Monday-Friday, 8:30am-5:30pm Eastern Time Zone.
Free Technical Support is available for Minerva Health Manager for 90 days from registration.1
Free Customer Care Support is available for 12 months from your initial software registration.2
Ticket
Submit your question online via our Submit a Ticket form online and a Technical Support Representative will get back to you by email or phone. We will do our best to respond same day.
Chat
Click on the button above to start a live chat with a Technical Support Representative when available. Actual times of availability may vary from the stated 8:30am - 5:30pm.
Support Desk
Visit the Minerva Support Desk to Log In and review submitted Tickets and available downloads, to review Minerva News and Knowledgebase, and to Register for Support Desk Ticket submittals and access.
3. Assisted Support - Paid Telephone
Our Technical Support Team is available to talk Monday-Friday, 8:30am-5:30pm Eastern Time Zone3Technical and Customer Care Support are available by phone, on a per-incident fee basis, to handle requests that originate from a call rather than through the Web.
Phone
1-888-9MINERVA or (201) 505-9657
(1-888-964-6378)
Footnotes
1 Ninety (90) days of Minerva Technical Support included from the first-time registration date. Questions must be submitted online to receive free support via e-mail or call back by phone (at Minerva Health Technologies, Inc.’s discretion). Internet access required. A support fee will be charged to handle requests that originate from a call rather than a web request. Offer valid 90 days from software purchase; U.S. only.
2 Twelve (12) months of Minerva Customer Care Support for Installation, Updates, and Error messages. Questions must be submitted online to receive free support via e-mail or callback by phone (at Minerva Health technologies Inc.’s discretion). Internet access required. A support fee will be charged to handle requests that originate from a call rather than a web request. Offer valid 12 months from software purchase; U.S. only.
3 May vary occasionally due to downtime for system and server maintenance, company events, observed U.S. holidays and other events beyond our control.
Terms and Conditions
Minerva Health Technologies Inc. reserves the right to limit each support incident to one hour. An incident is defined as (a) a single issue or problem that a registered user asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic, menu item or report.
The support representative will determine how many incidents will be handled during the course of the contact. Support is limited to Minerva installation and functionality as described in product documentation.
